Refund Policy
RETURNS
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Our policy lasts 14 days. If 14 days have passed since your purchase, we unfortunately cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of products cannot be returned. Perishable goods such as food, flowers, or magazines cannot be returned. We also do not accept intimate or sanitary products, hazardous materials, or flammable liquids or gases.
Other items that cannot be returned:
Gift cards
* Downloadable software
* Certain health and personal care products
To make a return, you must provide us with a receipt or proof of purchase.
Please do not return your purchase to the manufacturer.
There are certain situations where only a partial refund is granted: (if applicable)
* Books with obvious signs of use.
* CD, DVD, VHS cassette, software, video game, cassette, or vinyl record that has been opened.
* Any item that is not in its original condition, is damaged or has missing parts for reasons not due to an error on our part.
* Any item that is returned more than 14 days after delivery.
Refunds (if applicable)
Once we have received and inspected the returned item, we will send you an email to confirm receipt. We will also inform you of our decision regarding the approval or rejection of your refund request.
If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a certain number of days.
Late or missing refunds (if applicable)
If you have not yet received your refund, please check your bank account again first.
Next, contact your credit card issuer, as there may be a delay before your refund is officially posted.
Next, contact your bank. There is often a processing time required before a refund is posted.
If, after completing all these steps, you still haven't received your refund, please contact us at Contact.Vivlaia@gmail.com
Items sold (if applicable)
Only items at full price are eligible for a refund. Unfortunately, sale items are not refundable.
Exchanges (if possible)
We only replace items if they are defective or damaged. If you wish to exchange it for the same item, please email us at Contact.Vivlaia@gmail.com and send us your item. For all return requests, please contact us first by email at Contact.Vivlaia@gmail.com.
Gifts
If the returned item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once we receive the returned item, a gift certificate will be mailed to you.
If the item was not marked as a gift at the time of purchase, or if the gift giver preferred to receive the item first to give it to you later, we will send a refund to the gift giver and they will be notified that you returned the item.
Shipping
To return a product, you must send it by mail. For all return requests, please contact us first by email at Contact.Vivlaia@gmail.com
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the return shipping cost will be deducted from it.
Depending on where you live, the time it takes to receive your exchanged product may vary.
If you are shipping an item worth more than €75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
RETURNS
----
Our policy lasts 14 days. If 14 days have passed since your purchase, we unfortunately cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of products cannot be returned. Perishable goods such as food, flowers, or magazines cannot be returned. We also do not accept intimate or sanitary products, hazardous materials, or flammable liquids or gases.
Other items that cannot be returned:
Gift cards
* Downloadable software
* Certain health and personal care products
To make a return, you must provide us with a receipt or proof of purchase.
Please do not return your purchase to the manufacturer.
There are certain situations where only a partial refund is granted: (if applicable)
* Books with obvious signs of use.
* CD, DVD, VHS cassette, software, video game, cassette, or vinyl record that has been opened.
* Any item that is not in its original condition, is damaged or has missing parts for reasons not due to an error on our part.
* Any item that is returned more than 14 days after delivery.
Refunds (if applicable)
Once we have received and inspected the returned item, we will send you an email to confirm receipt. We will also inform you of our decision regarding the approval or rejection of your refund request.
If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a certain number of days.
Late or missing refunds (if applicable)
If you have not yet received your refund, please check your bank account again first.
Next, contact your credit card issuer, as there may be a delay before your refund is officially posted.
Next, contact your bank. There is often a processing time required before a refund is posted.
If, after completing all these steps, you still haven't received your refund, please contact us at Contact.Vivlaia@gmail.com
Items sold (if applicable)
Only items at full price are eligible for a refund. Unfortunately, sale items are not refundable.
Exchanges (if possible)
We only replace items if they are defective or damaged. If you wish to exchange it for the same item, please email us at Contact.Vivlaia@gmail.com and send us your item. For all return requests, please contact us first by email at Contact.Vivlaia@gmail.com.
Gifts
If the returned item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once we receive the returned item, a gift certificate will be mailed to you.
If the item was not marked as a gift at the time of purchase, or if the gift giver preferred to receive the item first to give it to you later, we will send a refund to the gift giver and they will be notified that you returned the item.
Shipping
To return a product, you must send it by mail. For all return requests, please contact us first by email at Contact.Vivlaia@gmail.com
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the return shipping cost will be deducted from it.
Depending on where you live, the time it takes to receive your exchanged product may vary.
If you are shipping an item worth more than €75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
🌍 International deliveries and returns
We currently deliver to France, as well as to some countries in the European Union (such as Germany, Belgium, Sweden, Denmark, Norway) and to North America (Canada, United States).
Delivery times: between 10 and 21 working days, depending on the destination.
France: Free delivery
Other countries: Free delivery
International returns: The return conditions remain the same. Return shipping costs are the responsibility of the customer and are non-refundable.
For any inquiries related to international returns, please contact us at contact.vivlaia@gmail.com.